Better Earthing Return Policy
We’ve put a lot of time and care into the design and manufacture of our products and if for some reason there is a problem or you need to return something, just let us know.
Our C60 oils are food items that require storage away from direct sunlight. Our returns policy is restricted to the following:
- Manufacturing defect. In the rare occurrence of a defect, we will replace or refund your C60 oil within 6 months of purchasing. We produce our C60 oils in small batches that are quality tested before shipping.
We cannot refund C60 oils for “change of mind” reasons even if unopened or unused. This is because the product needs to be stored away from direct sunlight and we cannot resell returned oils stored outside of our facilities for insurance reasons.
If you wish to return any UN-USED perfect condition earthing products within 3 months of purchasing, we’ll refund the cost of the items in full, less our shipping costs.
1-Year Satisfaction Guarantee
If you are not satisfied with your earthing products within a whole year of purchasing, we’ll refund you all, or the larger part of what you paid (details below). Any goods returned on this basis can be well-used so long as they are in good working order and have a return authority reference.
Of your total order/s value, we’ll refund 100% of the first AUD$200 plus 50% of each $ you spend over $200 on goods that you are not satisfied with and wish to return. This refund does not include bulk or quantity discounts or shipping costs. You can see our Guarantee page for refund $ amount examples.
The first step is to contact us and allow us a chance to help. Most times if good results are not achieved, the earthing strength is either too weak or too strong for your individual needs. We touch on how to change the earthing strength in our ‘New to Earthing – Experiences You May Have’ guide included with your products. There are also finer product tips we can talk about by phone. If you still don’t get a good result after trialing any product advice we give, we’ll give you a return authority reference under our 1-Year Satisfaction Guarantee.
Please note, your products must be returned undamaged (from washing with incorrect detergents, for example, see our care instructions) and in good working order with all leads/cords, accessories, and our Return Authority reference. It is OK if your products are damaged through normal use while following our care instructions. Once received and checked, we will issue a refund of the invoice value of the goods excluding the shipping cost on the invoice. We ask that you cover the freight cost of returning the goods to us. For assistance please contact Better Earthing Support on 07 5630 3790 (Aust) 09 887 0912 (NZ) or email us at [email protected] No returns will be accepted without a return authorisation.
Please see our warranty page for full information.