Better Earthing Warranty
We pride ourselves on designing and manufacturing the highest quality, long-lasting and reliable earthing products on the market.
Our earthing products come with a written warranty on their ‘effective earthing life’.
This goes beyond manufacturing defects such as defective sewing or workmanship. It covers real earthing effectiveness. Our product warranties are typically 2 or 5 years, and the period for each product is shown on the individual product page.
Why is a Warranty on Earthing Products so Important?
Many earthing products can lose their earthing effectiveness within a year or months, due to poor design or low-quality materials, even when you care for them properly. This happened to us and that’s why we started our product range.
Common problems that can occur
1. Sulphur in Sweat can damage silver
Earthing sheets, pads or pillows made with silver fibre can all be damaged by everyday sulphur in sweat. Better Earthing uses French-made premium silver fibre, from one of the world’s leading producers, that is protected with a German-made anti-oxidising agent to help mitigate damage. If you are buying an earthing sheet with silver-coated fibre, we suggest you ask where the silver-coated fibre is made and whether it is treated with an antioxidising agent.
2. Direct Skin Contact with low % Silver Sheets
Silver earthing sheets that require direct skin contact due to a low % of silver are very vulnerable to silver damage and lost conductivity. (Read more in earthing sheet fabric what you need to know) This design exposes delicate silver directly to sulphur in sweat and body oils, plus the myriad of ingredients in creams and lotions that can damage and oxidize the silver in a short time.
3. Incorrect Washing
Washing with a detergent that contains bleach or oxidisers will damage the silver and reduce the earthing conductivity. If the sheet fabric only has 3% silver coated fibre (or less than 1 km of silver-coated thread), there is very little margin for silver loss or damage compared to our fabric, which has pure silver fibre in 50% of the fabric composition. Each square meter of our silver fabric contains 7 kilometres of silver-coated fibre from France.
If your water contains high levels of chlorine, regular washing can damage the silver.
Body oils (particularly from direct skin contact) can also damage silver and cause a loss of conductivity for earthing due to the sulphur in body oil.
4. Small Amount of Conductive Material in Earthing Mats made of Polyurethane (PU) or Vinyl “Leatherette”
Earthing mats with only a thin coating of conductive carbon on the top surface are vulnerable to losing conductivity. For example, if the thin carbon coating under the mat’s earthing lead connection point loses carbon (smaller in size than a small fingernail), the whole mat loses its earthing effectiveness. Better Earthing mats have carbon throughout the whole mat thickness and a 5-Year warranty. Our hardy fabric earthing pads also come with a 5-Year warranty.
Testing your Earthing Product
Fortunately, it is easy to test if your current earthing product is earthing effectively.
One way is to use a multimeter to measure your product’s approximate conductive strength. You should see at least a 90% decrease in AC volts when you are earthing with your product compared to not earthing. This method also confirms that the wall socket and powerboard that you are using are earthing okay.
Another way to test your product is to use an earthing product tester (with the green light). Note this does not test that your wall socket and power boards are earthing okay. You will need a separate wall socket tester for this.
Your body will also likely tell you if your earthing product stops working. Look out for a return of health issues that lessened when you first started earthing such as inflammation-related pain, poor sleep, arthritic pain or autoimmune related symptoms. This could be due to the loss of conductivity in your earthing product, which is preventing the earth’s free electrons from reaching your body.
Better Earthing Product Reliability & Longevity
- Our silver earthing underlay sheets have a 2-year warranty and they are designed as an underlay. You don’t need direct skin contact. We are the first in the world to produce this design, which was created specifically for longevity. See New Style of Earthing Sheet.
- Our custom solid carbonized rubber earthing mats have a 5-year warranty. Most other mats are vinyl with a thin coating of carbon on the surface.
- Our earthing pads are made with surgical grade stainless steel fibre and have a 5-year warranty.
- All of Better Earthing leads or cords are custom reinforced and have a 2-year warranty. Standard earthing leads have a design based on similar leads in the Electrostatic Discharge industry, and will not be as reliable nor last as long.
- Even our earthing pillowcases and earthing wraps, which can be subjected to tough conditions, come with a 1-year warranty on earthing effectiveness. No other earthing pillowcase has this warranty.
How to Claim on Your Warranty
We give a Repair or Replace Warranty on the basis that your product is used and cared for in accordance with the care instructions in the Better Earthing product guide included with your product(s). This is not just a warranty on defects such as sewing, but real conductive earthing effectiveness. Our warranty does not cover cosmetic imperfections that may appear after normal use and washing that do NOT affect the product’s Earthing effectiveness.
If you need support under warranty, call Better Earthing Warranty on 07 5534 9307 or email us at support @ betterearthing.com.au. Please have your purchase invoice handy and describe the product that needs service and the nature of the problem. If you need to return your product under warranty, our friendly support staff will guide you on how to do this and issue you with a return authority reference so we can handle your warranty promptly.
For customers in Australia, we ask that you initially cover the freight cost to return the product or any parts to Better Earthing for replacement or repair. On inspection, if we find the product is faulty, we’ll reimburse your return freight cost and cover the cost to return the products to you.
For customers in New Zealand and elsewhere, we ask that you cover the freight cost to return the product or any parts to Better Earthing in Australia for replacement or repair. On inspection, if we find the product is faulty, we will cover the freight cost to return the repaired or replaced goods to you.