Better Earthing Shipping

Shipping within Australia

Products are shipped between Monday and Friday within Australia, except on public holidays. We dispatch same or next day from receipt of payment from our home base on the Gold Coast with flat rate shipping fees regardless of quantity or weight.

Choose from $10 standard flate rate (via Aramax, Couriers Please or Australia Post) OR $20 Express (Australia Post Express).

Estimated Delivery during COVID

We continue to dispatch orders on time (same or next day from receipt of payment).

However, courier delivery times are a few days longer than usual at this time. Below are estimated number of delivery days from August 12, 2021.

Capital City$10 Flat Rate$20 Australia Post Express
BUSINESS Days during COVIDBUSINESS Days during COVID
Melbourne5-71-3
Sydney5-71-3
Brisbane1-21-2
Canberra5-71-3
Adelaide4-61-3
Perth6-102-4
Hobart4-61-3
Regional$10 Flat Rate$20 Australia Post Express
BUSINESS Days during COVIDBUSINESS Days during COVID
VIC4-62-4
NSW Central Coast to Tweed1-32-4
NSW Other2-52-4
ACT5-71-3
QLD2-41-2
SA4-62-4
WA7-112-4
TAS5-72-4

Normal delivery times are usually 1 to 3 business days to major cities on the Australia east coast, and up to 8 business days for all other Australian locations.

Shipping to New Zealand

We have two express shipping options to New Zealand: EMS Express and DHL Express.

Dispatch is same or the next business day after your order is placed. Tracking is emailed to you on the day of dispatch. Your goods are covered for any loss up to the point they delivered or signed for.

EMS Express – normal delivery time is 2 to business 3 days to your address from dispatch. However, with COVID-19 delays Shipping time from Australia is currently 15-20 days.

EMS Express is a flat $20.00 AUD regardless of quantity or weight. This is a premium service delivered by New Zealand Post to NZ any address or Post Office Box.

DHL Express to New Zealand – normal delivery time is 1 to 3 business days to your address from dispatch, and even with COVID-19 delays it remains fast (usually 3-5 business days). The fee is a flat $40 AUD regardless of quantity or weight.

Importing Better Earthing products & customs into New Zealand – From Dec 1, 2019

Effective from Dec 1, 2019 after the new import rules for Low-Value Goods under NZ$ 1,000 commenced.

When entering your order online and you enter a New Zealand shipping address, all our website prices will reduce by 1/11th and become Australian GST free. Prices on our website are shown in AUD $.

All shipments UNDER NZ $1,000 (about $930 Australian) for our ‘Made in Australia’ goods are NZ customs and GST free. There are no import costs payable.

For shipments OVER NZ $1,000, you will need to pay your regular NZ 15% GST, plus an import entry fee (we understand to be $55) to the NZ Customs Department. NZ Post will notify you of the payment details required before the goods are dispatched to you from NZ post. So final prices will be similar to what they would be if stocked in NZ.

Also for shipments over NZ$ 1,000 there is NO 5% duty (tariff) on Australian made goods into NZ, nor NZ-made goods into Australia under an ANZ trade agreement.

For further details, you can visit this NZ government website https://www.classic.ird.govt.nz/campaigns/2018/gst-policy-update-nz-consumers.html

For more information, please contact us on Auckland 09 887 0912.

DHL Express Shipping to Asia (Hong Kong, Singapore, Malaysia, Indonesia)

Normal delivery time is 3 to 6 business days to your address from dispatch. Dispatch is same or next business day after your order is placed.

Products are shipped to Asia from Australia by DHL Express every business day for a flat $60.00 AUD regardless of quantity or weight. DHL Express is a premium service delivered by to a physical address and needs to be signed for unless you specfy otherwise. Tracking is emailed to you on the day of dispatch. Your goods are covered for any loss up to the point they delivered or signed for.

Enter Asian country in the address field and our website prices will reduce by 1/11th and become Australian GST free. Prices on our website are shown in AUD $.  For any import fees that you need to pay on imports into your country, please see https://www.simplyduty.com/import-calculator/There are no import costs payable.

For Malaysia, all our bedding products are 0% customs under HS Code 6302 39, and only 10% import sales tax is payable by the receiver.

Express Shipping to Canada

We offer two options. Both are premium services with tracking and signature on delivery. We dispatch the same or next business day after your order is placed. Your goods are covered for any loss up to the point they are delivered or signed for.

Express EMS for flat $50 AUD regardless of quantity or weight. Normal delivery time is 4 to 6 business days via Express EMS from the day we dispatch. EMS is a premium service delivered to any Canadian address or Post Office Box.

During Covid-19, we’ve noticed deliveries via Express EMS are usually 3-7 days late, making a total delivery time of 15-25 days.

DHL Express for a flat $65 AUD. Normally delivery time is 2-4 business days, and with COVID-19 delays it is usually an extra day (3-5 business days). DHL is currently the world’s best delivery service and can deliver to your home, office, or one of the many DHL after-hours collection points which can be arranged later with you. Note they do not deliver to Canadian post office boxes.

When you enter a Canadian shipping address and our website prices will automatically reduce by 1/11th and become Australian GST free. Prices on our website are shown in AUD $.

Orders are subject to Canadian duty & customs, which usually totals around 30%. For further details see https://www.simplyduty.com/import-calculator/

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